Frequently Asked Questions

BackOfficeCrew is a remote staffing platform specifically designed for marketing agencies. We handle everything from recruiting and vetting talented professionals to managing payroll and ongoing support. You simply tell us what role you need, and we'll match you with pre-vetted candidates from South Asia and Southeast Asia who specialize in marketing agency work.

Most clients are matched with candidates within 48-72 hours of their initial consultation. Once you approve a candidate, they can typically start within 1-2 weeks, depending on their current availability and any specific onboarding requirements you have.

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your team member's performance within the first 30 days, we'll find you a replacement at no additional cost. We're committed to ensuring you find the perfect fit for your agency.

Our team members come equipped with their own computers, reliable internet connections, and basic software. You'll only need to provide access to your agency's specific tools, platforms, and accounts (like your CRM, project management software, or client accounts).

Our vetting process includes skills assessments, portfolio reviews, reference checks, and multiple interview rounds. We specifically look for candidates with marketing agency experience, strong English communication skills, and proven track records in their specialties. Only the top 3% of applicants make it through our screening process.

Absolutely! We encourage you to interview any candidates we recommend. We'll typically present 2-3 pre-screened candidates for your review, complete with portfolios, experience summaries, and availability details. You have the final say in who joins your team.

Our team members range from mid-level professionals with 2-5 years of experience to senior specialists with 5+ years in their field. All candidates have specific experience working with marketing agencies, digital marketing campaigns, and the tools commonly used in the industry.

Our talent pool consists of professionals from South Asia and Southeast Asia, including countries like the Philippines, India, Pakistan, and Vietnam. All team members have excellent English proficiency and are experienced in working with Western businesses and time zones.

We offer transparent, all-inclusive monthly pricing that covers the team member's salary, benefits, management, and our platform fee. Pricing varies by role and experience level, ranging from $650-$4,900 per month. There are no hidden fees, setup costs, or long-term contracts required.

Your monthly fee includes the team member's full salary, local benefits and taxes, ongoing management and support, performance monitoring, backup coverage during vacations or sick days, and access to our client dashboard for tracking time and productivity.

No long-term contracts required. We operate on a month-to-month basis, and you can scale up, scale down, or pause services with 30 days' notice. This gives you the flexibility to adjust your team size based on your agency's changing needs.

All team members use time tracking software that provides detailed activity reports, screenshots (if desired), and productivity metrics. You'll have access to a client dashboard where you can monitor progress, review completed work, and communicate with your team member in real-time.

Our team members are flexible with time zones and can work during your preferred hours. Many can accommodate US business hours (EST/PST), European hours, or Australian time zones. We'll match you with someone whose availability aligns with your needs.

Communication happens through your preferred channels - Slack, email, video calls, project management tools, or our built-in messaging system. Your team member will adapt to your existing communication workflows and be available during your agreed-upon working hours.

Yes! Many agencies build entire remote teams through our platform. You can hire specialists in different areas - like a virtual assistant, graphic designer, and PPC specialist - and we'll help coordinate them as a cohesive team that works together on your client projects.

We provide backup coverage to ensure continuity. Your team member will give advance notice for planned time off, and we can arrange temporary coverage from other qualified team members. For unexpected absences, we have procedures in place to minimize disruption to your projects.

All team members sign comprehensive NDAs and security agreements. We provide training on data protection best practices, require secure internet connections, and can implement additional security measures like VPNs if required. Our team members are experienced in handling sensitive client information.

You retain full ownership of all work created by your team member. This includes designs, content, strategies, and any other deliverables. All intellectual property rights transfer to you upon creation, and this is clearly outlined in our service agreements.

Yes, many of our team members can participate in client calls when needed. We have specialists who excel in client-facing roles and are comfortable presenting work, explaining strategies, or providing updates directly to your clients under your agency's brand.

You can terminate the relationship at any time with 30 days' notice. We'll ensure a smooth transition, including knowledge transfer, file handovers, and account access transfers. There are no penalties or fees for ending the relationship.